Terms and Conditions
www.TURNSTILES.us – General Terms and Conditions
GENERAL
Use of service is conditioned on acceptance of these Terms. These Terms apply to all who access, use, or make a purchase from www.TURNSTILES.us, Inc. In these Terms, Parties shall henceforth be known as “Contractor” (Your Company) and “Subcontractor” (www.TURNSTILES.us).
All parties will be responsible to participate in phone or email communications as necessary to complete transactions. The Contractor agrees to provide the Subcontractor with project and order information that is accurate, complete, and perpetual. If necessary, Non-Disclosure Agreements shall be signed as pertinent to the contract.
PAYMENT
Proposals contain descriptions and prices for Subcontractor’s Products and Services. Payments are accepted according to the following Terms.
1. Payment Terms for Purchase of Products:
Invoice #1 – 50% deposit due with order
Invoice #2 – 50% balance due before release of shipment*
2. Payment Terms for Installations:
Invoice #1 – Initial – 50% deposit due with order
Invoice #2 – Progress – 45% due before release of shipment
Invoice #3 – Final – 5% due immediately upon completion of the installation
NO NET TERMS. ALL SALES FINAL.
Methods: Visa, MasterCard, American Express Discover, Company Check, and Wire-Transfer are accepted.
www.TURNSTILES.us proposals contain final figures and additional banking details.
Credit Card Fee 4.3%
eCheck Fee $ 15.00
Wire Transfer Fee $ 25.00
* A 50% balance payment is required for the release of shipment. If the remaining balance is not paid within 30 days of the ready notification, monthly storage fees may be incurred. After 180 days in storage, the product will be considered abandoned and will become the property of TURNSTILES.us. Please note that the 50% initial deposit is non-refundable due to the custom nature of each order, which involves specialized production and processing.
TAXES
Subcontractor pays taxes for their purchase of materials and goods. Subcontractor does not collect sales tax from Contractor. Any additional sales or use tax will be the responsibility of Contractor.
CONTRACTS
Contracts cannot be canceled out of convenience. All sales are final. If a third-party job is lost, buyers are still responsible for payment in full, on schedule with payment terms defined in terms and conditions. PWP Agreements (Paid When Paid) are not accepted.
Any contract over two pages requires initial attorney review at a fee of $3500.00. This includes review, redlining and redacting of the original contract if deemed necessary. You will receive the attorney statement and typed notes to incorporate into your contract document so that it may be resubmitted for signature. Initial review does not guarantee engagement in the contract.
SUPPORT
www.TURNSTILES.us Annual Remote Desktop Support and Software Maintenance Agreement provides comprehensive upgrades and support with your purchase of EntraPASS software through www.TURNSTILES.us. Queries may be sent and addressed directly with your representative via email, phone, or screen sharing. Valid for one year from the date of purchase. Conditions apply. This agreement includes the following:
Support for EntraPASS Global Edition and EntraPASS Corporate Edition Access Control Software
Non-Scheduled Emergency Assistance
Scheduled Non-Emergency Assistance
One Annual Software Update, as deemed beneficial
One Annual Firmware Update, as deemed beneficial
Please note www.TURNSTILES.us Annual Remote Desktop Support and Software Maintenance Agreement will be voided under the following circumstances:
Failure to adhere to provided schematics will void continued support.
Any unauthorized modifications to the provided system will void continued support. Local reprogramming of EntraPASS software is strictly prohibited.
All hardware and software products used with the system must be purchased through TURNSTILES.us. Products obtained from third parties are not covered under our support scope.
If a previous Support Agreement is voided due to these policies, the contractor may purchase a new Support Agreement with renewed conditions.
These measures are in place to ensure the integrity and reliability of the systems we design and program.
Scope of Work Policy for Turnstile Installations
This attachment contains the Terms and Conditions to which the Subcontractor agrees to adhere while performing field installation in accordance with our scope of work.
The scope of work agreement between Contractor and Subcontractor fine details are defined on a per-project basis. Specifications beyond coverage by these terms shall be communicated by telephone, email, and supplementary documentation.
DRAWINGS
Subcontractor will provide AutoCAD created and published Equipment Location Details, Construction Drawings and Point-to-Point Wiring Schematics, as pertinent to the contract.
If Contractor requires drawings for Permitting, Subcontractor will work with a local Professional Engineer to obtain a P. E. Stamp (seal) on Subcontractor drawings. Costs to have an Engineer stamp Subcontractor drawing for Permitting will be reimbursed by Contractor. Any drawing markups will be corrected for a complete set of As-Built Drawings.
APPROVAL OF DOCUMENTS
The Contractor will review and complete Subcontractor’s required paperwork, verifying contact name, phone number, address, shipping location, and product manufacturing directions. Contractor agrees to sign production sheets and drawings for approval.
MANUFACTURING
Once approved, orders are final and sent to manufacturing and/or fulfillment. Engineering and drafting hours, manufacturing lead times, installation days on site, and shipping times are estimated before execution and are subject to change.
Manufacturers reserve the right to make changes to equipment appearance and/or design if necessary during the fabrication of equipment. The subcontractor shall communicate with the Contractor should any circumstances arise that require a change in design. It is our objective to provide products that are soundly constructed and fully functional for their intended purposes and comply with the order specifications as closely as possible.
SHIPPING / DELIVERY
The Subcontractor will ship all material to the address stated as the SHIP-TO on the purchase order.
Shipping methods are consolidated as much as possible however some orders may ship in multiple boxes and/or deliveries. It is the Contractor’s responsibility to opt for and purchase shipping insurance.
Contractor shall receive the delivery, sign, and approve it for acceptable condition, completeness, and correctness. If there are any missing items, the Contractor shall notate that on the delivery slip and have the driver acknowledge with signature. If any items are damaged or incorrect, the Contractor shall document them by taking photos, having the driver sign a damage form, and reporting it to TURNSTILES.us.
OFFLOADING OF EQUIPMENT
Contractor will supply a forklift to offload and store the equipment until Installers’ arrival. When Installers arrive on site, they will require the use of the Contractor’s forklift and/or pallet jack to move the equipment from storage to the location of the installation. If a forklift or pallet jack is not provided by Contractor, one will be rented, and the Contractor will be responsible to reimburse the rental cost.
SITE PREPARATION
A minimum of two weeks’ prior notice is required for scheduling an installation. Subcontractor will state the approximate number of days on site in the Proposal. Contractor will allow the Installers access to the site as scheduled and complete any prerequisite paperwork before the installation day.
The job site must be ready when the Installers arrive on site. Unless otherwise stated on the Subcontractor proposal, the installation area concrete is to be cured and level, conduit and electrical supplied to a junction box, and there must be room to work. Access to an on site garbage container or location is also necessary.
If the fire alarm is to be integrated with equipment provided by the Subcontractor, the Contractor’s fire alarm vendor will be responsible for running cable from Contractor Fire Alarm Panel to Subcontractor equipment. Subcontractor will identify the area to land the wire and test for functionality.
A Customer-Appointed, Licensed Electrician is required for wiring over 100 volts (110 is common).
Provide an internet connection for the system.
INSTALLATION OF EQUIPMENT
Installers are factory technicians and have OSHA 30 Certificates and will clear all Federal background checks. Each Installer is well-qualified and dedicated to maintaining the highest company standards.
Installers will arrive on site and all equipment will be installed following proper procedures to a professional standard. One Day of Field Labor is 8-hours long and occurs during daytime hours. At the end of each day, debris will be removed and hand tools will be put away and either stored in a lockable, secure container or removed from the job site.
If coordination with other service providers is necessary, such as a licensed Electrician (High Voltage by Electrical Contractor only), the Contractor will arrange for them to be on site or readily communicative at the time of installation. The supply of conduit and 120VAC up to the turnstiles as well as (if applicable) a conduit to access control devices is required as a part of the site preparation.
The Subcontractor is responsible for the wiring of turnstile-to-turnstile communication and will show the Electrician where to land AC wiring to the Equipment. When finished, the Installers will dispose of all their pallets, packaging, and debris in a dumpster provided by the Contractor and leave the work area cleaner than when they arrived.
The Subcontractor is responsible for work described in the scope of work. If Contractor requests work that is above and beyond the contracted scope of work, Contractor will be billed Subcontractors daily rate of pay for all Installers. Contractor will be responsible to reimburse Subcontractor for additional costs incurred (Hotel, Rental Car, Change of Airplane Date and Time, Per Diem, Daily Pay, etc.) If Subcontractor’s work takes longer than stated in the proposal, through no fault of Contractor, Subcontractor will not request reimbursement.
**When Installation is complete, contractor signs our Final Acceptance Of Work.
PHOTOGRAPHY
The use of photos taken of projects belonging to TURNSTILES.us is prohibited without express written permission.
TESTING AND END-USER TRAINING
Provided there is power at the time of the installation, the Installers will proceed with functionality testing and end-user training. At which time the equipment and related hardware have been installed and relevant wiring has been completed as is acceptable, activation and verification of proper operability of the equipment can be performed. Equipment Manuals and Operation Instructions can be provided and if necessary, training for the End User (Owner and or Operator) shall be administered regarding the maintenance and programming capabilities of the equipment. Upon completion, the Contractor will sign Installer documents and at that time manufacturer warranty on the product begins.
INSURANCE
Subcontractors Liability Insurance is from an AAA Rated Insurance Company. If Contractor requires additional insurance from Subcontractor, Subcontractor will be responsible for reimbursement of all costs. Subcontractor may decline to offer the additional requested insurance.
Subcontractor will not bond without assurance. Contractor would have to deposit Subcontractor entire payment into a third-party managed escrow account.
RETURNS AND REFUNDS
All sales are final as a standard policy. No refunds or returns are granted without express permission. Turnstiles, gates, canopies, and other items are custom produced and fulfilled once they are submitted for production. We do our absolute best to provide our products and services with accuracy and precision and to handle any circumstance gracefully with the shared goal of providing the best quality turnstiles and installation services possible.
WARRANTY
Our products and services are provided on a custom-built and arranged, as-is, as-available basis. Manufacturer warranties are included with most products. Products and services are provided without warranties unless expressly stated. Labor is not warranted. Please contact us with inquiries about the warranty offered for a specific product.
DISCLAIMER
Use of service is at the Contractor’s sole risk. Subcontractor services are provided on a custom-built and arranged, as-is, as-available basis. Unless expressly stated, service is provided without warranties of any kind, including inferred warranties, product availability, fitness for a particular purpose, non-infringement, or course of performance.
TERMINATION
Subcontractor may terminate or suspend access to services without prior notice or liability if Contractor breaches the Terms. Upon termination, Contractor’s right to use services provided by the Subcontractor will cease and may incur restocking and/or cancellation fees, determined on a per-project basis. All provisions of the Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, Subcontractor policies, and limitations of liability.
CHANGES TO TERMS
Subcontractor reserves the right to modify or replace these Terms at any time. Any changes will be presented on the Subcontractor website ( www.TURNSTILES.us ) in a visible location in the text.
CONTACT US
If you have any questions regarding these Terms, please contact www.TURNSTILES.us, Inc.
Copyright Policy
All text, photographs and images on www.TURNSTILES.us are copyrighted.
The text, photographs and images displayed on www.TURNSTILES.us and any other site under the AVLELEC2 Server domains are the property of www.TURNSTILES.us, Inc. and are protected by United States and International copyright laws. All copyright, trademark, and other intellectual property on this site are the property of either www.TURNSTILES.us, Inc. or their respective copyright holders.
The use of text or image content from projects belonging to TURNSTILES.us is prohibited. Copyright ownership of images produced for company projects while under contract belongs to www.TURNSTILES.us, Inc. by default. A license to use content freely for personal or commercial applications is available with written permission.
Express written permission must be granted (copyright holder, www.TURNSTILES.us,Inc.), in order to use content for any purpose that is not outlined in this policy. Your use of www.TURNSTILES.us or viewing of this statement indicates your acceptance of these conditions.
PERSONAL USE CRITERIA
The following are a list of conditions where www.TURNSTILES.us, Inc. gives individuals permission to link to (or copy) JPEG images and other material at no charge:
- Anyone may save or print a copy of any content for personal reference without further permission.
- Buyers and designers are welcome to download images and incorporate them into their project plans or presentations for the purpose of visualization and in consideration of purchase of products or services from www.TURNSTILES.us, so long as proper citation is given.
- Students are welcome to download images and incorporate them into non-commercial reports and presentations so long as proper citation is given.
These permissions do not allow content to be used for any commercial purpose without the written consent of www.TURNSTILES.us, Inc.
SOCIAL MEDIA AND WEB USAGE CRITERIA
The following conditions define www.TURNSTILES.us, Inc. authorization for sharing photography, images and other copyrighted work to Social Media sites and the Internet, free of charge, as long the result of sharing is a link or text citation back to www.TURNSTILES.us or its subdomains.
Sharing of the copyrighted work is for personal, non-commercial use. The copyrighted work must not be altered or changed in any way and, other than the thumbnail displayed as a result of sharing, must be presented in their original form. Copyrighted work cannot be copied and pasted to other sites. The preferred method of sharing is to use social media icons or to share URL links.
COMMERCIAL USE
Those persons who wish to use the photographs, images and other work found on this site in a commercial fashion, (for remarketing, outside bidding, etc.) must receive express written consent prior to its commercial use. To obtain consent, interested parties should send an e-mail to Patrick.McAllister@TURNSTILES.us. In that e-mail the following should be addressed:
- Image(s)/content you would like to use
- Where they will be displayed
- How they will be displayed
- Intent of its display
- Duration of their public viewing
Any commercial use of copyrighted works without prior consent is a violation of United States and International copyright law.
Thank you for kindly respecting this policy.
Privacy Policy
Introduction
www.TURNSTILES.us, Inc. (“TURNSTILES.us”, “us”, “we”, or “our”) operates the www.turnstiles.us website (the “Service”). Terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible on our website at: https://www.turnstiles.us/terms-and-conditions.
Overview of Company: TURNSTILES.us is a professional organization specializing in the physical and electronic securing of building entrances with Turnstiles, Mantraps, Access Control Hardware, and Software since 1989. We are a U.S. Federal Government Contract Holder and are registered with the U.S. Federal Government System for Award Management. TURNSTILES.us headquarters is located in the Rocky Mountain Region of Colorado. Our team of engineers and sales professionals are strategically located across the United States to enable us to address our clientele. Our expert project team offers turnkey solutions for commercial public sector and private markets including access control system analysis, design, installation, and implementation, and raises the bar for the highest standards in the turnstile security industry.
Purpose of Privacy Policy: The purpose of this privacy policy is to inform you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. We will not use or share your Personal Information with anyone except as described in this Privacy Policy.
Information Collected
Types of Information Collected: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”, or “Information”, or “Data”) may include, but is not limited to:
Name, Email Address, Phone Number, Mailing Address, Physical Address, Log Data, Analytics Data, Location, Demographics.
Method of Information Collection: We collect Information through intake forms on our website, verbally over a phone call, verbally or in writing via virtual meeting, email message, log data analytics, cookies, and SMS consent text message.
Purpose of Data Collection: Customer Personal Information is collected for the purpose of improving user experience, personalizing content, providing responses to user interactions, processing transactions, conducting market research, and analyzing how our service is utilized.
Log Data: We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We may use “cookies” to collect information pertaining to the use of the website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some functions of our Service.
SMS Terms and Conditions
SMS Consent Communication: SMS consent and phone numbers collected specifically for SMS purposes will NOT be shared, sold, or disclosed with any third parties, or any other individual under any circumstances. Note that even if a customer provides explicit consent to share their information, this practice is strictly prohibited according to the RingCentral SMS/MMS content policies. These policies can be found in detail at the following external link: https://www.ringcentral.com/legal/sms-mms-content-policies.html.
Types of SMS Communications: If you have consented to receive text messages from TURNSTILES.us, you may receive text messages containing a greeting, responses to your inquiry, information related to your inquiry, information about any of our products and services, communications related to processing your order, and updates pertaining to your order.
For example: “Hello, Thank you for contacting TURNSTILES.us, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help or visit https://www.turnstiles.us/privacy-policy.”
Message Frequency: Our SMS message frequency will be from 0 to 25 text messages daily across all users.
Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier’s pricing structure and whether the message is sent domestically or internationally.
Opt-In Method: Customer will Opt-In for SMS messaging from TURNSTILES.us through the intake form on our website located at https://www.turnstiles.us/contact, this agreement for SMS will not be shared with third parties for marketing purposes.
Opt-out: Customer will be able to Opt-out for SMS messaging from TURNSTILES.us by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START.
Standard Messaging Disclosures:
Message and data rates may apply.
Message Frequency May Vary.
You can opt out at any time by texting ‘STOP.’
For assistance, text ‘HELP’ or visit our website, https://www.turnstiles.us/privacy-policy.
Data Security
We take the security of our customers’ data seriously and implement a range of security measures to ensure that your information is protected from unauthorized access or misuse. By employing these measures, we strive to provide a safe and secure experience for all of our users.
Our Data Security Measures include:
- Private Servers & Secured Databases: Information is stored on secure, private servers with encrypted databases to protect against unauthorized access.
- Firewalls: We utilize advanced IP firewalls to block any unauthorized attempts to access our systems or sensitive data, ensuring a secure environment for all transactions.
- Spam-Blockers: Several spam-blockers are employed on our website to prevent malicious bots or spam from infiltrating our platform and compromising user data.
- Data Encryption: All data transmitted through our website is encrypted using encryption protocols, safeguarding it from interception or unauthorized access during transmission.
- Password Protection: When you sign up or create an account on our website, your password is securely hashed and stored in an encrypted format. We recommend using strong, unique passwords to further protect your account. We encourage regular password updates for additional account security.
- Regular Security Audits: We conduct routine security audits and vulnerability assessments to identify potential threats and strengthen our defenses.
- Multi-Factor Authentication (MFA): We employ MFA for accessing our backend systems, adding an additional layer of security.
- Access Control: Only authorized personnel with a legitimate need to access customer data are permitted to do so, ensuring that your information is handled with the utmost care and confidentiality.
Data Sharing: We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related work, or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated NOT to disclose or use it for any other purpose. Personal Information will be shared in compliance with law or subpoena where required to do so. SMS consent or phone numbers collected for SMS purposes will NOT be shared under any circumstances.
Links To Other Sites: Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy: Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, it will be deleted.
User Rights
We are committed to respecting and protecting your rights regarding your Personal Information. To exercise any of these rights, please contact us through the appropriate channels listed on our website. We will respond to your request promptly and in accordance with applicable data protection laws and this Privacy Policy. As a user of our Service, you have the following rights with respect to your data:
Access to Your Data: You have the right to request access to the personal data we hold about you. We will provide you with a copy of this information within a reasonable timeframe, subject to any legal obligations we may have to retain it.
Updating Your Data: You can update or correct your personal data at any time through your account settings. If you require assistance in updating your information, you can contact us directly.
Opt-Out: You may opt out of receiving future marketing communications and other non-essential messages. Simply follow the opt-out instructions provided in any email or communication, or contact us directly to update your preferences.
Deleting Your Account and Data: You have the right to request the deletion of your account and all associated data. Upon your request, we will promptly delete your account and any personal information we have on file, unless we are required to retain it for legal or contractual purposes.
Privacy Policy Changes
We may update our Privacy Policy from time to time. Any changes by posting the new Privacy Policy on our website, accessible at https://www.turnstiles.us/privacy-policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on the website.
Contact Us
If you have any questions about any of our Policies, please contact us.
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